Healthcare Inbound Customer Service Agent

Description:

  • STA Personnel Solutions South Africa - we are a global BPO company, partnering with a US-based client in the Healthcare sector, who is urgently seeking a Inbound Customer Service Agent.
  • We are seeking a highly professional individual with exceptional English communication skills, who demonstrates dedication and a strong work ethic.
  • The ideal candidate will be a fast learner with excellent problem-solving abilities and a sharp analytical mindset, particularly when interpreting insurance details and making well-informed decisions.
  • Flexibility to adapt to a dynamic work environment, composure under pressure, and the ability to approach customer concerns with empathy and patience are essential for success in this role.
  • PLEASE NOTE:
  • Working Hours: This role requires you to work shifts - USA hours (EST) Mon - Fri
  • Work Environment: This is a remote role for South African Citizens only.
  • Internet (fibre): Candidates must possess a fixed fibre line with a minimum speed of 25 Mbps for both upload and download, capable of supporting a wired Ethernet connection
  • Power backup: Candidates must have a power backup solution to manage loadshedding or power outages.
  • Job Responsibilities:
  • Answer inbound calls & respond to patient enquiries in a timely and courteous manner.
  • Verify patient insurance information, personal information and co-payments.
  • Schedule/Reschedule appointments using the scheduling system.
  • Provide patients with information on services.
  • Input & update patient information in the scheduling system with precision and attention to detail.
  • Maintain accurate and up-to-date records of patient appointments, medical needs and preferences.

Requirements:

  • Sophisticated with exceptional English communication skills
  • Strong work ethic
  • A fast learner with strong problem-solving skills.
  • Critical thinker, particularly when interpreting insurance details and making informed decisions
  • Ability to remain calm under pressure.
  • Ability to display empathy and patience in addressing customer concerns.
  • Familiar with US Healthcare Insurance (Medicare, Medicaid) will be an added benefit.

Benefits:

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